A note from London Midland concerning the recent poor performance of the Class 319s…..

Friday 30th October 2015

Dear customer

I would like to apologise for the poor level of service you have received from London Midland over the last few weeks and in particular, today.

We introduced four Class 319 trains to our fleet at the end of September and have experienced a number of engineering problems since they went into service. As a result, on some days, like today, we have been forced to cancel trains or run services with a reduced number of carriages. This is always a last resort for us as we appreciate the level of inconvenience that this causes.

At this early stage, the Class 319 trains are proving to be less reliable than the Class 321s they have replaced on Abbey Line and some West Coast mainline services. Unfortunately, we were unable to extend our lease on the Class 321 trains and the only replacement option available to us was to lease four Class 319s.

The current position is that all four Class 319 trains each have unique engineering failures and we have not been able to put any of them into service today. This is not acceptable and we are genuinely doing everything we can to fix the problems.
Our teams are working hard to return the service on the Abbey Line and to restore West Coast Mainline services without cancellations or a reduction in the number of carriages.

We will be providing regular updates about affected train services to help you plan your journey. You can find this information at londonmidland.com/live where you can sign up for Journey Check alerts straight to your email inbox. Updates will also appear on the London Midland App.

Additional support staff will be in place at key locations including London Euston, Watford Junction and St Albans Abbey, to provide assistance and help you with your onward journey via rail replacement services.

Once again, I apologise for the inconvenience that this is causing and I assure you that we are doing everything we can to improve your journey going forward.

Yours faithfully

Neil Bamford – Asset Maintenance Director